Your Customers Service is Backwards

Does everyone in your company know that the mission of your company is to create a “World Class Happy Customer Experience” that exceeds the customer’s expectations and causes customers to say “WOW”?

STOP!

The bigger question is, “What are you doing to create an aligned, CAPABLE, engaged, and enthusiastic Internal/External team of outrageous players who love what you stand for and get a kick out of delivering on Promises Made?

Based upon the Deming Process, the 100 Best Companies To Work For, and Fern’s experience as a star Customer Service partner, and research, this workshop will give you the tools and experience to uncover your best practices and make the improvements that boost performance and profits.

Key Takeaways:

• A proven Internal Customer Service Process that delivers your promise to employees and external customers.
• A process and practices that will boost the relationships between managers and employees.
• Effective Recognition Practices that drive high performance, alignment, and engagement.
• 7 components of TEAMWORK
• How A Culture of Doing impacts collaboration and profits